Customer Care

Contact Information
Moor Spa Inc.,
7-13680 Bridgeport Road Richmond, BC, V6V 1V3 Canada

Phone: 604.279.5561
1.800.MOOR.987

Fax: 604.279.5541
Email: info@moorspa.com
Shipping
All purchases are shipped out of Richmond, British Columbia. Orders placed Monday through Friday will be processed within 24-48 hours of being placed. Purchases made on Saturday, Sunday or a national holiday will be processed the next business day. If there are any delays, we will contact you by email.
Delivery Methods
All our products are shipped using Canada Post Regular Parcel within Canada, Expedited Parcel within the U.S. and International Parcel-Surface, throughout the rest of the world. Standard delivery times can be viewed at http://www.canadapost.ca/cpo/mc/personal/guides/deliverystandards.jsf.
Returns
We stand behind everything we make and sincerely hope that you will be happy with our products. However, if for any reason you are not satisfied with your purchase, you may return product for a full refund upon notifying Moor Spa Customer Service @ returns@moorspa.com, within 10 days of receipt of your order. Please include the order number from your invoice within your email. Prior authorization through returns@moorspa.com is required for all returns. Returns that are received by Moor Spa but have not been authorized via email, will not be refunded.
Product must be returned in as close to its original state as possible
Returned items are subject to inspection by Moor Spa staff. All parts, pieces, printed materials, promotional items, accessories, and any original product packaging must be included with your return. Products eligible for refund may not be altered, over 50% used, or damaged. Multiple return requests for the same products are subject to review by Moor Spa. We reserve the right to deny multiple refunds on products purchased and returned more than once.
After the 10-day grace period, refunds will not be allowed.
All returns should be sent to:
Returns: Moor Spa Inc.
7-13680 Bridgeport Rd
Richmond, British Columbia, Canada
V6V 1V3
We recommend that your return or exchange is sent via Canada Post, UPS or insured Parcel Post for your protection and to insure timely delivery.
Please note: Return shipping fees will not be refunded and only items purchased through www.moorspal.com may be accepted for return or exchange.
For any questions or additional information regarding returns and exchanges, please contact us at returns@moorspa.com.
Exchanges
Products are eligible for a replacement of the same item if the original product is confirmed by Moor Spa as damaged, defective, or if you received the wrong product in your shipment. If you encounter any of these issues with your order, please notify us @ returns@moorspa.com and we will make every effort to exchange your product in these instances, at no additional cost to you.
Damaged Items
If your package appears to have been damaged in shipment by the carrier, save the box and merchandise and notify us at returns@moorspa.com. We will endeavour to have the carrier examine the package and will replace any damaged product at no charge.
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